Program Manager

The Team

MassMutual’s Worksite Technology organization seeks a highly motivated and experienced Program Manager to join the team. In this position, you will manage all aspects of program and project management related to the deployment of technical solutions for our Worksite stakeholders. Your responsibilities will include overseeing multiple tracks of work across this initiative. 

The Opportunity
A primary point of accountability to business sponsors in Worksite Technology for planning, day-to-day execution, management, implementation and reporting of large, complex projects often of varying scope that involve teams across the enterprise. Accountable to manage and monitor project tasks and controls during project planning and delivery activities to ensure on-time and quality goals are met within scope and budget. Work independently and apply advanced project management knowledge, skills, tools and techniques to project deliverables, processes, communications, and presentations to meet or exceed stakeholder needs and expectations. Understand, apply, promote and contribute to MassMutual use of different delivery methodologies, standards and tools

The Impact

Individuals in this role will work closely with the team, our business partners, and vendors to drive the work as it aligns to our strategies. The individual in this role will be expected to:

• Be accountable to business sponsors and management to drive delivery of quality solutions tied to multiple tracks of work. This includes holding yourself and the project team accountable for delivering objectives on time and with quality, with an eye on scope and budget.
• Gain recognition as a trusted advisor and leader with our customers and stakeholders at all levels of the organization across business and IT. This can include providing input into and/or influence business strategies and direction that determine and shape projects.
• Work independently and with management on highly visible, complex projects. This includes developing, monitoring, and reporting on all project/program tasks and deliverables; actively managing the resource plan; and tightly managing the project budget, approved funding, forecasts and actuals.
• Remove barriers to enable project team to complete objectives no matter how difficult. Drive and influence decisions while also assessing risk and impact. Effectively negotiate priorities and solutions.
• Develop project plans, manage, monitor and report on all program tasks, activities, expectations, controls and deliverables
• Provide input into business strategies and direction that determine and shape projects and promote efficiencies
• Supply accurate program/ project estimates and tightly manage the budget, approved funding, forecasts and actuals
• Secure and maintain program/ project resources and actively manage resource plans, direct other project managers
• Remain focused on big picture and prioritize competing responsibilities
• Understand, apply and promote an agile approach to delivery where applicable
• Look for and champion opportunities to reduce cost, improve efficiency while delivering on commitments
• Provide solutions and continuous improvement opportunities to efficiently solve problems and provide critical thinking skills
• Naturally lead and command authority; influence and inspire across a matrixed organization (i.e. without control or positional authority)
• Exercise independent and fair consensus-building skills when conflicts arise
• Demonstrate team building skills by developing high performing project teams, setting a positive tone and leading by example
• Hold self and project team accountable for outcomes
• Actively coach and mentor members of the organization
• Effectively operate with limited information and ambiguity
• Effectively negotiate priorities and solutions
• Manage vendor relationships as required

The Minimum Qualifications

• Bachelor’s degree
• 8+ years of project management experience
• 8+ years of program management experience
• 5+ years advanced experience with agile project methodology

Preferred Qualifications

• 15+ years of program/ project management experience
• 5+ years of Agile delivery experience
• PMP Certification, Agile/ Scrum/ SAFe certifications
• Proven ability to apply advanced project and program management skills, tools and techniques to project deliverables, processes, communications and presentations
• Advanced knowledge of project lifecycle
• Effectively utilize current project planning, reporting and support tools (e.g. project management software)
• Ability to drive and/or develop business cases and cost-benefit-analyses, understand them thoroughly and continually monitor projects/programs against them to ensure benefit realization
• Experience working within the insurance industry as a technology program manager and knowledge of worksite suite of products preferred
• Experience managing vendor delivery and vendor relationships
• Strong financial management skills
• Outstanding written and verbal communication skills
• Experience with Product Delivery for multiple lines of business
• Comfortable working in ambiguity, capable of establishing and growing functions and teams from the ground up
• An action-oriented, driven, entrepreneurial mindset
• Demonstrated experience in developing, managing, monitoring and appropriate reporting on programs, projects and/or project tasks, controls and holistic project financials including but not limited to trends / variances / themes
• Demonstrated skill at developing high quality project / program reporting that is appropriate for presentation to senior leadership

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